We understand that from time to time you may wish to return a product to us.
We have created this returns policy to enable you to return products to us in appropriate circumstances.
This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of delivery of the product;
(b) the returned product is unused, in its original packaging and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
(3) Returns procedure
(a) If the product ordered is not suitable then in order to take advantage of your rights under this returns policy, you must: telephone or email within 7 working days of receipt of order quoting your order number and reason for return.
Products returned under this policy must be sent by recorded delivery to:
Hindleys Limited, 24 Orgreave Place, Dore House Business Park, Sheffield S13 9LU, UK.
You will be responsible for paying postage costs associated with returns under this policy.
(b) If the product is faulty or not as described then in order to take advantage of your rights under this returns policy, you must: telephone or email within 7 working days of receipt of order quoting your order number and reason for return and we will advise of the correct procedure to follow.
The following kinds of products may not be returned under this policy:
(a) any product made to order at your request;
(b) any product personalised or adapted for you.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product). We reserve the right:
(a) not to refund or exchange the product;
(b) to retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(7) About us
Our full name is Hindleys Limited.
Our registered office is 24 Orgreave Place, Dore House Business Park, Sheffield S13 9LU, UK and our principal trading address is as above.
Our company registration number is 204138.
Our email address is firstname.lastname@example.org
Our VAT number is 173 0433 88.